T E K D E X

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TekDex is a technology-driven consulting and engineering company. We build agentic AI, cloud-native platforms and ServiceNow solutions for enterprises worldwide.

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ServiceNow Platform

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Platform

ServiceNow Platform

ServiceNow is turning into an AI platform, and Now Assist is the reason. Case summarisation, generated resolution notes, catalogue and flow generation, and AI Search that actually answers — the work is shifting from writing scripts to designing the guardrails those models operate inside. That is where we spend most of our time now.

Around that we work the full platform — ITSM and ITOM for service and operations, ITAM with SAM Pro and HAM Pro for asset and licence position, HRSD and CSM for employee and customer journeys, SecOps and GRC for risk, and SPM for the portfolio view. Discovery, Service Mapping and a CMDB you can trust sit underneath, because Now Assist and Predictive Intelligence are only as good as the data they read.

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What You Get

Where we focus on a modern ServiceNow estate.

  • Now Assist and Predictive Intelligence, scoped and guardrailed
  • Configuration over customisation, so upgrades stay routine
  • Discovery, Service Mapping and CMDB accuracy as a running concern

Most instances we inherit are three years into customisation nobody owns. We start with an honest assessment — what is upgrade-blocking, what is safe to keep, and what is quietly stopping you turning Now Assist on — then sequence the work so the platform gets easier to change, not harder.

Technical Questions, Answered

ITSM, ITOM, ITAM including SAM Pro and HAM Pro, HRSD, CSM, GRC/IRM, SecOps, SPM and CMDB — plus Discovery, Service Mapping, Event Management, Flow Designer, IntegrationHub, Service Portal and UI Builder.
Yes — Certified System Administrator and Certified Application Developer as a baseline, with Implementation Specialist certifications in the areas each consultant works in, plus micro-certifications across Flow Designer, IntegrationHub, ATF, Predictive Intelligence and Now Assist.
That is a large share of what we do. We start with an assessment — what is customised, what is upgrade-blocking, what the CMDB actually reflects — and give you a prioritised view before proposing work.
Start where the volume is — case summarisation and resolution notes usually pay back first. The blockers are almost never the licence: they are data quality, knowledge article hygiene and deciding what the model is allowed to do unsupervised. We fix those, then turn features on in sequence rather than all at once.